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(1) Terms of Guarantee: 30 days on workmanship for both hardware and software, manufacturers warranty on parts. Applies to labor only and only to specific issue (s) requested. New issues which may arise hours later or days later are not covered under this guarantee. If there is a problem specifically with any issue we diagnosed and repaired, we will make it right with you at no additional charge. However, if the issue is unrelated to our service, then you will be charged. Customer understands best effort support will be provided and as such, additional service and/or equipment may be required in order to reach customer goals. IMPORTANT NOTICE: These Terms of Service apply only to “remote support,” which means The I.T. Guys perform technology services for you over the telephone at 813-333-2878 or via the internet. Please note that different Terms of Service apply to services rendered from The I.T. Guys personnel who visit your home or business. REMOTE SERVICES (b) Remote Support Services: Remote support services may be offered to you over the telephone or via the internet if your PC was built within the last four years, you have a working cable or DSL high speed internet connection, and your operating system is Windows 98SE or newer. If you elect to receive remote support, then The I.T. Guys remotely log on through your high-speed internet connection to view your computer desktop from the The I.T. Guys Operations Center. The I.T. Guys stay in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow The I.T. Guys to provide remote support services. By electing to receive remote support, you agree to allow The I.T. Guys to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. (c) Your Responsibility: You understand and agree that prior to contacting or allowing The I.T. Guys to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that The I.T. Guys shall not be responsible under any circumstance for any loss or corruption of data and/or software. SERVICE LIMITATIONS; LIABILITY (b) FORCE MAJEURE: If The I.T. Guys ability to render remote services is impaired by you or circumstances beyond the control of The I.T. Guys, The I.T. Guys may choose not to provide or to discontinue remote services. (c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that The I.T. Guys total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release The I.T. Guys from liability for any indirect, incidental, special, or consequential damages. THE I.T. GUYS IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT. SERVICE WARRANTY PRIVACY POLICY LEGAL NOTICE LAST UPDATED: June 8, 2007 IMPORTANT NOTICE: These terms of service apply to services ("Pay for Support" and "In-Home Service") ordered from The I.T. Guys by phone at 813-333-2878. Services provided by The I.T. Guys personnel On-site may differ from the terms and conditions defined here.
PAY FOR SUPPORT (b) User Responsibility: You understand and agree that before The I.T. Guys perform diagnostic repair on your computer, it is your responsibility to back up the data, software, information, or other files stored on your computer disks and/or drives. You acknowledge and agree that The I.T. Guys shall not be responsible under any circumstance for any loss or corruption of data and/or software. IN-HOME SERVICE (b) Service Jurisdiction: The I.T. Guys set the Service Jurisdiction for each city. If a location lies beyond The I.T. Guys standard Service Jurisdiction, additional travel charges may apply. To determine if your location is within The I.T. Guys standard Service Jurisdiction, contact us online at www.theitguysinc.com or call 813-333-2878 for information and applicable travel charges. (c) Adult Must Be Present: For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the The I.T. Guys personnel arrive, services will be denied and a $139 cancellation charge will be assessed. (e) Software/Data Backup: It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the The I.T. Guys personnel arrives. The I.T. Guys and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. (f) Minimum System Requirements (wireless home networking only):
(g) Access: The I.T. Guys personnel must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the The I.T. Guys personnel determine that these conditions have not been met, services will be denied and a $139 cancellation charge assessed. PAY-FOR-SUPPORT AND IN-HOME SERVICE TERMS Force Majeure: If The I.T. Guys and/or its third-party service provider's ability to render services is impaired by circumstances beyond the control of The I.T. Guys and/or its third-party service provider, The I.T. Guys and/or its third-party service provider may choose not to provide services. Limitation of Remedy: Under no circumstances shall The I.T. Guys, and/or its third-party service provider be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by The I.T. Guys and/or its third-party service provider or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder. Release of Liability: By signing the form on the opposite side of this page, you agree to release and hold harmless The I.T. Guys, and/or its third-party service provider from and against any loss, liability, or damage that you, the owner, or lessee may suffer. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals as a result of The I.T. Guys and/or its third-party service provider's agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. CHANGES, CANCELLATIONS AND REFUNDS To cancel your order: You must contact The I.T. Guys Customer Service at 813-333-2878 at least 24 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid. If you are not satisfied with your service: Call 813-333-2878 for resolution. We stand behind our Pay-for-Support services for 7 days. We stand behind our In-Home Service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost. FOR IN-HOME SERVICES PROVIDED IN CALIFORNIA |
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