information and privacy practices for The I.T. Guys,
services provided at your home or office, call centers,
The I.T. Guys personnel will collect and use your
information. All information provided to The I.T. Guys
may be shared with The I.T. Guys parent companies. When
you provide The I.T. Guys personnel with your personal
information, you consent to the information practices
described in this policy.
are accessible through the
may contain links to other sites operated by third
parties including, but not limited to, third-party sites
that display The I.T. Guys trademarks. We encourage you
to read the privacy policies of those other sites to
learn how they collect, use, share and secure your
operations and locations in the United States.
To assist you with reading through our privacy
policy, we have provided questions and answers below
that you may find helpful in understanding our privacy
What information do The I.T. Guys personnel collect from me?
We may collect personal information such as your
name, mailing address, phone number, eMail
address, credit card number, and other billing
When does The I.T. Guys collect information from me?
When using products or services available from
The I.T. Guys, you may be asked to provide
personal information. For example, you may be
asked to provide personal information when you
schedule an appointment for services; purchase
products; contact The I.T. Guys call centers;
initiate a chat session; participate in a
sweepstakes, promotion, or survey; and/or
participate in other activities with The I.T.
How is my information used?
The I.T. Guys uses the information you provide
to fulfill requests for service or information;
provide customer service; administer
sweepstakes, promotions or surveys; offer new
products or services; improve the effectiveness
of our web site, marketing endeavors and offers;
conduct research and analysis; send marketing
communications; or perform other business
Do The I.T. Guys share my personal information with others?
The I.T. Guys does not sell or rent your
personal information to third parties, although
we may need to share your personal information
with certain third parties such as our service
providers and other representatives for limited
purposes. For example, The I.T. Guys may share
personal information with third parties to send
marketing communications; service products;
conduct research, analysis or administer
surveys; send mail and eMail; process credit
card payments, administer sweepstakes, provide
call-center, data storage, and hosting services.
The third parties with whom The I.T. Guys
conducts business are only authorized to use
your information to perform the service for
which they were hired. As part of our agreement
with them, they are required to follow the
privacy guidelines given to them and to take
reasonable measures to ensure your personal
information is secure.
The I.T. Guys may also share your personal
information with companies who have referred you
to us for goods and services, or have provided
space in their store locations for The I.T. Guys
to offer its goods and services, or have allowed
us to have a presence on their web sites.
From time to time, we may be required to
share personal information in response to a
valid court order, subpoena, government
investigation, or as otherwise required by law.
We also reserve the right to report to law
enforcement agencies any activities that we, in
good faith, believe to be unlawful. The I.T.
Guys may share certain personal information when
we believe that such release is reasonably
necessary to protect the rights, property, and
safety of ourselves and others. The I.T. Guys
may also transfer personal information in the
event of a corporate sale, merger, acquisition,
dissolution or similar event.
Third-Party Ad Providers
Our Web sites use third-party service providers
to serve ads across the Internet and analyze Web
site traffic on our behalf. They may collect
anonymous information about your visits to our
Web site, and your interaction with our ads.
These companies may use technologies similar to
those outlined above to measure the
effectiveness of ads and e-mails. They may also
use information about your visits to this and
other Web sites so that we can provide
advertisements about goods and services.
Can I control the use of my information for marketing purposes?
No personally identifiable information is
collected in this process. We may share
anonymous information with this service provider
in an aggregate form, for purposes of analysis
and improvement of our site.
The I.T. Guys is an opt-out organization. Once
we receive your information, we may send you
marketing communications that contain valuable
offers, promotions, and other Content. You
always have the ability to opt out of receiving
future marketing communications from The I.T.
To stop receiving marketing communications
from The I.T. Guys:
- Follow the directions on any of our
marketing eMail or direct mail marketing
- Call 813-333-2878.
- Contact us online at:
www.theitguysinc.com Be sure to include
your full name, address, phone number, and
If you contact us online or send a letter
request, please be sure to include your current
contact information, and indicate specifically
what type of marketing communication(s) (for
example, eMail, direct mail and/or phone) that
you wish to stop receiving. This helps identify
you correctly in The I.T. Guys systems so
personnel can process your request. Please note
that due to production, mailing and system
timelines, and the form in which we received
your request, it may take up to ten business
days for eMails, 30 calendar days for phone
calls, and six weeks for direct mail to remove
you from The I.T. Guys marketing lists. Until
the change takes effect, you may still receive
marketing communications from us. Also, please
note that even though you may have requested not
to receive future marketing communications, you
may still receive business-related notices such
as appointment confirmation calls, billing
information, or other organization-related
information. Further, opting out of The I.T.
Guys marketing communications does not remove
you from our parent company’s marketing lists.
You must contact them directly if you wish to
stop receiving their marketing communications.
If you have never provided your personal
information and would like to be added to our
marketing list, please use the contact
How does The I.T. Guys secure my personal information?
Whether you receive
services or purchase products from The I.T.
Guys, use THEITGUYSINC.COM, have services
performed at your location, or contact The I.T.
Guys call center, we take reasonable precautions
to protect against the loss, misuse and
unauthorized access of your personal
information. This includes personal information
that you provide to complete a purchase. We
cannot ensure or warrant the security of any
information you transmit by eMail, and you do so
at your own risk.
Please note that while The I.T. Guys is able
to protect personal information that is provided
during the course of business, we cannot take
responsibility for data loss on the products or
systems serviced. You must remove or back up
this information to safeguard it.
information on The I.T. Guys blogs, please use
caution when providing any personal data about
yourself, since this information may be viewed
by others. We recommended that you do not
provide your name, address, or any other
personal information in this area. The I.T. Guys
will monitor blog content and make every effort
to remove this type of information before
posting. However, if you choose to include
personal data in your content, you do so at your
own risk and you accept full responsibility for
those posts and any consequences that may arise.
The I.T. Guys
personnel use remote access to diagnose and
resolve system problems. This lets us access
your computer to determine the problem and
either repair it or provide advice on possible
repair options. By taking advantage of this
service, you give permission to a The I.T. Guys
personnel to log into your computer, which may
contain personal information. He or she will
only search your computer to determine the cause
of the problem and will attempt to minimize
interaction with your data. It is your
responsibility to ensure that all of your files,
especially those containing personal
information, are secure to prevent any type of
data loss or corruption.
A cookie is a small data file that a web site or
eMail may send to your browser, which may then
be stored on your hard drive. The I.T. Guys
more personalized user experience for visitors.
These simulate a continuous connection, letting
us remember information about your preferences
The I.T. Guys use a third party to place
cookies on your computer. Although these may
contain a unique user ID, they do not collect or
store any identifiable personal information.
The The I.T. Guys web server automatically
collects clickstream information such as the
address (URL) of the web site that you came from
, which pages you visit on
our site while you’re there, which browser you
used to view our site, and any search terms you
may have entered, among other things.
may also use anonymous
clickstream data to track which pages visitors
view. This helps us understand how visitors use
How can I update my information?
The I.T. Guys wants your information and
marketing preferences to be complete and
accurate. To update your information, call
813-333-2878, contact us online at:
, or write an email to us by
service request form
If you contact us online or send a letter
request please include your current contact
information and list the requested changes you
would like to have made.
Do The I.T. Guys collect information from children?
The I.T. Guys will not knowingly or
intentionally collect personal information
online from children under the age of 13. The
I.T. Guys is committed to protecting the privacy
Who can I contact with questions about the security of my information?
Please contact our privacy manager to report any
known or suspected privacy or security breaches
or to submit privacy or security-related
questions or complaints. After receiving your
inquiry, we will respond within five business
days. You may call 813-333-2878, contact us
, or write an email to us by
service request form
Because The I.T. Guys will continue to implement
new technologies and improve the services and
features provided, this policy is subject to
change. If there are changes or additions to
in other formats. If we change our information
that your personal information may be used or
shared in a different manner, we will give you
the opportunity to opt out of having your
information used or shared in that new manner.
Effective date: June 8, 2007