The I.T. Guys are a full-service Technology Services
Company located in the Tampa Bay area.
We are currently seeking a Server/PC Support
Specialist for a long-term contract.
The Server/PC Support Specialist is responsible for
acting as first tier technical support handling both
customer and monitoring system generated issues.
This position will be a member of a team that will
be the initial contact point for The I.T. Guys
call-in customers and will perform initial analysis
and troubleshooting to rectify problems as well as
escalate problems as directed.
Our solution set includes a full-range of IT
products and services, from IT Strategy to computer
repair and maintenance for businesses in the Tampa,
Florida area. All resources are highly qualified and
certified to perform duties assigned. The I.T. Guys
stand behind our commitments and guarantees our
people and services.
Full-Service IT Outsourcing
Hardware Resale - Dell, HP & Compaq Authorized
Network Security - Monitoring, VPN, Firewalls,
Managed Services & Network Monitoring
Comprehensive Home Office Support
Cabling & Wireless Network Installations
Web Site Development, Management & Hosting
Remote Maintenance & Support
IT Strategy & Implementation Planning
IT Asset Management
Telecommunications (Local, Long Distance,
Telecommunications Management (VPN, Frame Relay,
Telecommunications Systems Sales, including
VoIP/IP Communications and traditional
analog/digital phone systems
Consulting - Business Process, Sarbanes Oxley,
Essential Duties and Responsibilities:
Act as the initial contact for customer
Handle customer initiated issues.
Handle monitoring system generated issues.
Perform bench-level hardware troubleshooting
and repair as needed.
Perform preventative maintenance on
customers' networks and systems.
Maintain acceptable patch levels on assigned
Document and prepare higher level issues for
Provide on-site technical support as needed.
Provide functionality testing on new patch
releases as needed.
Intermediate knowledge of desktop operating
systems (Microsoft Windows, Mac OS X)
Intermediate knowledge of Microsoft Office
applications (Word, Excel, PowerPoint, Outlook)
Beginning/Intermediate knowledge of networked
workstation and server configurations
Beginning/Intermediate knowledge of network
devices (routers, firewalls, switches)
Excellent communications/customer relationship
Excellent organizational skills
AS/BS in Computer science or related discipline,
A+, Network+, MCP or equivalent industry
Work Experience Requirements:
1 to 3 years of desktop experience
Help Desk experience a plus
1 -3 years server experience
Compensation and Benefits
A great working environment