it guys tampa
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Current openings:


Server/PC Support Specialist

The I.T. Guys are a full-service Technology Services Company located in the Tampa Bay area.

We are currently seeking a Server/PC Support Specialist for a long-term contract.

Position Description:

The Server/PC Support Specialist is responsible for acting as first tier technical support handling both customer and monitoring system generated issues. This position will be a member of a team that will be the initial contact point for The I.T. Guys call-in customers and will perform initial analysis and troubleshooting to rectify problems as well as escalate problems as directed.

Our solution set includes a full-range of IT products and services, from IT Strategy to computer repair and maintenance for businesses in the Tampa, Florida area. All resources are highly qualified and certified to perform duties assigned. The I.T. Guys stand behind our commitments and guarantees our people and services.

Our Capabilities

  • Full-Service IT Outsourcing
  • PC Support
  • Network Administration
  • Hardware Resale - Dell, HP & Compaq Authorized Resellers
  • Software Resale
  • Network Security - Monitoring, VPN, Firewalls, etc.
  • Managed Services & Network Monitoring
  • Comprehensive Home Office Support
  • Cabling & Wireless Network Installations
  • Web Site Development, Management & Hosting
  • Application Hosting
  • Remote Maintenance & Support
  • IT Strategy & Implementation Planning
  • IT Asset Management
  • Telecommunications (Local, Long Distance, Internet)
  • Telecommunications Management (VPN, Frame Relay, WAN)
  • Telecommunications Systems Sales, including VoIP/IP Communications and traditional analog/digital phone systems
  • Consulting - Business Process, Sarbanes Oxley, HIPAA, etc.

Essential Duties and Responsibilities:

1.    Act as the initial contact for customer initiated issues.

2.    Handle customer initiated issues.

3.    Handle monitoring system generated issues.

4.    Perform bench-level hardware troubleshooting and repair as needed.

5.    Perform preventative maintenance on customers' networks and systems.

6.    Maintain acceptable patch levels on assigned networks.

7.    Document and prepare higher level issues for engineers.

8.    Provide on-site technical support as needed.

9.    Provide functionality testing on new patch releases as needed.


  • Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
  • Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Beginning/Intermediate knowledge of networked workstation and server configurations
  • Beginning/Intermediate knowledge of network devices (routers, firewalls, switches)
  • Excellent communications/customer relationship skills
  • Excellent organizational skills

Educational Requirements:

  • AS/BS in Computer science or related discipline, A+, Network+, MCP or equivalent industry experience.

Work Experience Requirements:

  • 1 to 3 years of desktop experience
  • Help Desk experience a plus
  • 1 -3 years server experience

Compensation and Benefits

  • Competitive Compensation
  • A great working environment

Please email your resume and 3 references to hr @ - Deadline to apply 03/01/13 - no phone calls please.